Warranty

Our warranty is valid only in the 48 contiguous United States and District of Columbia. It is NOT valid in Alaska, Hawaii, or other countries. If the purchaser lives in a US area where our warranty is valid, Semihandmade will pay for the cost of shipping the replacement product/part to the purchaser through a method of our choosing. If Semihandmade determines that the product is NOT covered by our warranty, the purchaser will have the option to pay for the repair or replacement (if the product can be repaired/replaced), and the purchaser will also be responsible for the cost of shipping the repaired product.

Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, abnormal environmental conditions, improper storage and handling, installation, or poor and improper finishing by the original purchaser. Our warranty also does not cover any drilling, painting, or installation costs incurred with either the original order or remakes. 

If you ordered in or before 2018, your products are under a two-year warranty. Please reference your original contract for any questions.

 

We will need photo documentation as well as a detailed list of pieces affected. Follow the guidance on the form for your photos. If we need more photos or information, your resolutions specialist will let you know.

Once the form is filled out, our team will reach out to you ASAP (usually within 2 business days) but please allow 3-5 business days in high volume periods. Make sure to check your spam folder as our emails sometimes end up there.

You can find detailed warranty information for each material here.

 

Walnut Warranty

2 YEAR WARRANTY

Semihandmade, Inc. warrants to the original purchaser that its wood veneer Classic doors will be free from defects in material and workmanship under normal use for a period of TWO (2) YEARS from the date of purchase, subject to the terms and conditions as stated in this warranty certificate. 

All wood products have natural color, texture and grain; these characteristics are not considered defects under this warranty. Like all wood products, our doors will respond adversely to abnormal heat, humidity, dryness or cold and any issues related to exposure to such environments is not covered under this warranty. Any problems related to poor or improper storage, installation, or paint or finishing applied by the original purchaser or a third party are also excluded from this warranty. 

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Doors are warranted for warpage when it exceeds the following tolerances: 

• Doors up to 24” in height: maximum bow = 1/16”.

• Doors from 24” to 48” in height: maximum bow = 1/8”.

• Doors from 48” to 72” in height: maximum bow = 1/4”.

• Doors over 72” are not warranted for warp.

- Semihandmade and BOXI use the most dimensionally stable materials available. Each door or drawer front is manufactured to the nearest 1/16”.

- We recommend all parts be stored in a relatively warm and dry environment. Heat and moisture can damage your purchase.

- On a standard size door (24-30” high), a warp or twist of 3/16 of an inch or less is not considered a defect. Both are measured by placing the face of the door against a true plane surface.

- The above does not apply to trim, toe-kick, or panels where fasteners such as wood, glue, and/or caulk are typically used to prevent the possibility of twists or warpage.

- In the event of slight warpage or twists, please note quality Semihandmade and BOXI hinges are designed to make up for these variances.

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Under this warranty the exclusive remedial action by Semihandmade, Inc. shall be limited to the repair or replacement of any component proved to be defective under normal use and care. Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, abnormal environmental conditions, improper storage and handling, installation, or poor and improper finishing by the original purchaser.

To submit a claim of this warranty, the original purchaser must provide Semihandmade, Inc. with (a) a written notice of claim under this warranty, and (b) within 90 days after notice of claim, provide Semihandmade Inc. the defective product at its place of business, 421 S. Myrtle Ave, Monrovia, CA 91016. Under any circumstances, the costs of shipping the units to and from the manufacturer shall be paid for by the customer.

Should a warranty claim be approved by Semihandmade, customer understands Semihandmade cannot guarantee a “match” to the existing, unaffected pieces because of the real-wood nature of Classic doors and natural wear-and-tear.

Conditions of Liability: It is understood and agreed by both parties that Semihandmade, Inc. shall not be liable, whether in contract, tort under any warranty, in negligence or otherwise, for any punitive, special, indirect, or consequential damages such as the cost of extraneous materials, labor for installation, removal or replacement, travel costs, or other related expenditures. Any claims against Semihandmade, Inc. for direct damages shall not exceed the purchase price paid by the customer to Semihandmade, Inc for the defective component. Regardless of form, no action arising from the transactions under this agreement may be brought by the customer more than five years after the cause of action has accrued.  

We cannot assume liability for any plan errors caused by the customer or any third party. We cannot guarantee that appliances purchased from third-party providers can be integrated into a Semihandmade project. The warranty solely includes the repair or exchange of defective goods.   

No compensation is offered for operating losses, loss of time, or indirect loss. 

Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions herein may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.